2019 Membership Survey

May 27th, 2019

Tell us what you need. We’re all ears!

The Membership Survey is how we find out what you need from us to help you reach your business goals, improve productivity and increase profits. We use the results to create an action-plan for improving delivery of our existing products and services, and for developing new ones. The tool we use is called Net Promoter Score® (NPS).

What is NPS?

NPS Surveys are used worldwide to measure the loyalty that exists between a company and its customers. They can also be used as an effective measure of customer satisfaction, which is the primary reason why we use NPS to obtain feedback from you.

Our 2018 NPS 50+ score means that overall, Connective brokers are very happy with the service we provide. Importantly, based on your responses, we have implemented many initiatives focused on improving your experience of partnering with us.

Some initiatives that have resulted from our Membership Surveys.

• Greater compliance support and communication.
• Connective Executive team visiting brokers to get one-to-one feedback.
• Connective Excellence Awards to recognise our top performing brokers.
• The launch of the new Digital Marketing Hub.
• The launch of ‘ProfileMe’ our bespoke behavioural profiling tool to help you hire and up-skill your team.
• Hiring Business Development Managers for the Connective Asset Finance Team in each state.
• Our fantastic Connective Online Learning Portal for you and your staff
• Improvements to Mercury, including our new compliance Mercury Assurance Review System, specialised asset finance calculators, and improvements to Mercury Connect API – just to name a few.

So, tell us what you think.

We will soon be sending you a ten-minute survey to find out how we are performing and what you need from us next. Please look out for the email and take the opportunity to give us your feedback. Once we receive your survey this year, you’ll automatically go into the draw to win a set of BOSE Noise Cancelling Headphones – just to show we’re listening.