KYC Customer Contacts
May 7th, 2021
In order for us to maintain the highest level of customer service, and to comply with customer identification requiremen
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Connective broker resources
Find out the latest news and information from Connective
Tag: CHL-Select
Assistance for Customers – WA Cyclone Seroja
April 15th, 2021
Third Party Banking has implemented an Assistance Package for impacted Connective customers to ease the financial burden
Read moreResidential Credit Policy Update – 29 March 2021
March 26th, 2021
Please note the following policy amendments will be effective 29 March 2021. More Info
Read moreDirect Debit Dishonour Fee Reduction Update
March 19th, 2021
On 4 February 2021, it was announced that we had made the decision to reduce the Direct Debit Dishonour fee as per the t
Read moreNew Rate Specials – Owner Occupied and Investment
March 18th, 2021
Effective 19 March 2021 we will be offering the following special rates available with or without 100% Offset accounts f
Read moreIntroducing Visa Debit on offset accounts
March 16th, 2021
We are pleased to announce that Visa debit cards will be introduced for all new home loan offset accounts from 29 March
Read moreBranded Genworth Premium Calculator
March 3rd, 2021
Further to our previous communication advising the reduction of premiums payable for LMI cover by Genworth effective Mon
Read moreNet Surplus Calculator Version 5.0.72 Effective 22 February 2021
February 20th, 2021
A new version of the Net Surplus Calculator has been developed and will be effective 22 February 2021. More Info
Read moreGenworth Premium Reductions
February 19th, 2021
We are pleased to advise that from Monday 22 February 2021 Genworth will be reducing premiums payable for LMI cover. The
Read moreResidential Credit Policy Update – Introduction of Comprehensive Credit Reporting
February 17th, 2021
Effective 22 February 2021, Comprehensive Credit Reporting (CRR) will be introduced and become the Bank’s primary meth
Read moreResidential Lending Policy Update – 22 February 2021
February 15th, 2021
The following changes to our Residential Lending Policy will be effective 22 February 2021. More Info
Read moreWA Bushfire Relief Support
February 5th, 2021
Customers who are impacted by the WA Bushfires are able to access Relief Package information via the Adelaide Bank websi
Read moreDirect Debit Dishonour Fee Reduction
February 5th, 2021
The bank has recently conducted a review of its Exception Fees and has made the decision to reduce the Direct Debit Dish
Read moreLoan Processing Centre Outbound Phone Number
January 20th, 2021
Effective 20 January 2021, phone calls received from our Adelaide office Loan Processing Centre will display the calling
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